Kabankalan City, Philippines · Open to new opportunities

Versatile support and lead generation — built on a decade of getting it right.

B2B Lead Generation Prospect Research Data Enrichment List Building Chat / Email Support Helpdesk Software Support Travel & Hospitality Support

Focus. Plan. Execute. Repeat. Whether it's building a target account list, resolving a technical ticket, or coordinating a partner's booking, I bring the same standard: accurate data, clear communication, and follow-through — backed by 10+ years across tech, telecom, travel, and hospitality for US, Canadian, and Australian companies.

10+
Yrs client-facing
5+
Lead-gen platforms
8
Companies served
Global
Client reach

Prospecting is a research problem before it's a numbers problem.

I'm Keith Minolteo, a Lead Generation Specialist currently building pipeline at CoDev, an offshore staffing company serving US and Canadian tech clients. My job starts before the first dial — profiling the ICP, enriching contact data across ZoomInfo, Apollo, SalesIntel.io, Seamless.ai, and SignalHire, managing CRM hygiene in Outreach.io and HubSpot, and analyzing dialing and email-sequencing performance in Orum to keep connect rates healthy.

Before lead gen, I spent over a decade across tech, telecom, travel, and hospitality — technical support, live chat, dispatch coordination, and partner support for brands like Verizon, Telstra, Expedia, AmexTravel, and Booking.com. That range is why I care about data hygiene and message quality as much as volume: I've been on the other end of a bad handoff, so I know exactly what a rep or a customer is walking into when they open a record I've built.

Diploma in Call Center Servicing, Philippine Call Center Institute — Bacolod City. Fluent in English and Filipino.

LocationKabankalan City, PH
RoleLead Gen Specialist
Currently atCoDev
Emailkeith@keithcroix.com
Phone+63 905-079-5088
LanguagesEnglish, Filipino

Call log.

Every role runs the same muscle: understand the person on the other end of the line before you ask them for anything. Click a card to see the full role.

Lead Generation Specialist — CoDev

  • Perform data enrichment and lead prospecting using ZoomInfo, Apollo, SalesIntel.io, Seamless.ai, and SignalHire.
  • Identify target accounts and decision-makers across various industries, with a focus on software and tech sectors.
  • Build and maintain segmented lead lists based on ICP standards.
  • Verify contact information to ensure quality and high pipeline conversion.
  • Collaborate with the Sales team to align lead criteria and campaign strategies.
  • Manage CRM data hygiene in Outreach.io and HubSpot, track lead activities, and generate outreach reports.
  • Analyze day-to-day, week-to-date, and month-to-date dialing and outreach analytics to identify trends and propose the most effective outreach strategy.
  • Conduct meetings with external clients to present and propose ICP refinements or new target markets when performance dips.
  • Use Orum to monitor and analyze the SDR team's dialing analytics, tracking metrics attainment and connect-rate performance.
  • Use Outreach.io to build outbound email sequences, run leads through them, and analyze engagement reports.

Software Support Specialist — FMG Suite

  • Delivered accurate and timely customer support via phone, live chat, and email.
  • Assisted customers with website, CMS, and marketing product inquiries.
  • Managed escalated customer concerns and reported platform issues to development teams.
  • Resolved tickets effectively, maintaining service quality and client satisfaction.
  • Coordinated with internal teams to address customer-specific coding and technical requests.

Travel Consultant — Expedia and AmexTravel

  • Planned and executed customized travel bookings using GDS systems (Sabre).
  • Provided expert guidance on maximizing travel rewards and benefits for card members.
  • Delivered exceptional customer service for Expedia and AmexTravel.com clients.

Chat Support Representative — Verizon Postpaid

  • Provided real-time, text-based live chat support for Verizon Post-pay Mobility customers.
  • Handled account management, billing inquiries, technical support, and service changes.

Customer & Partner Support — Booking.com

  • Supported an international partner and guest base across multiple time zones, with a primary focus on US-based clients.
  • Managed the full reservation lifecycle, including new, modified, and canceled bookings, overbooking situations, and relocation requests.
  • Resolved payment issues, refunds, billing questions, and check-in/check-out problems for guests.
  • Coordinated with property owners to resolve guest complaints, review disputes, and customer feedback.
  • Supported partner account and listing management, including property verification, listing updates, and reconnecting channel manager or PMS integrations.
  • Assisted partners with payments and finance topics, including commission invoices, payout delays, virtual credit card (VCC) issues, and payment failures.
  • Advised partners on performance and visibility, including booking trends, Genius and Preferred Partner programs, rate plans, search ranking, and listing optimization.
  • Provided technical support for password resets, Extranet navigation, mobile app troubleshooting, and channel manager/API synchronization issues.

Rewards Specialist / Subject Matter Expert — Shop Your Way

  • Assisted customers with physical and digital voucher inquiries, explaining terms, conditions, and usage requirements, and resolving cases where store POS systems could not accept vouchers.
  • Supported store cashiers and associates at partner retailers, including Kmart and Sears, in resolving POS scanning errors and other system issues.
  • Escalated eligible voucher redemption cases that could not be resolved at the store level to the Back Office Team.
  • Assisted customers with mobile app account creation, password resets, and resolving login issues and duplicate account concerns.
  • Mentored new hires during their first week, observing challenges and creating interactive learning materials to strengthen product knowledge and tool navigation skills.

Technical Support II / Help Desk Support — Bigpond Wireless, DSL, Cable & Webmail

  • Achieved a 99% customer satisfaction rating.
  • Managed remote troubleshooting and approximately 30 tickets daily for Telstra clients in Australia.
  • Dispatched technicians for in-home and onsite visits to perform hands-on diagnosis and repair of cable-related issues and equipment faults.

Back Office / Dispatcher — Samsung Australia

  • Provided appliance repair coordination and scheduling for Samsung Australia.
  • Dispatched technicians and scheduled, confirmed, and rescheduled repair appointments based on technician availability and customer needs.
  • Resolved account updates and product issue assessments.

The stack behind the work.

Platforms and disciplines I use daily to turn a target market into a workable pipeline.

Core Discipline

Lead GenerationData EnrichmentEmail Verification CRM ManagementOutbound DialingLive Chat Support Customer SupportTechnical SupportTravel Booking Data HygieneWeb AnalyticsReporting

Lead Gen & Data Tools

ZoomInfoApolloSalesIntel.io Seamless.aiSignalHireQuick Email Verification ZeroBounce

CRM Platforms

HubSpotZendeskOracle Siebel FreshdeskZoho CRM

Sales Engagement

OrumOutreach.io

Web Analytics

Google Tag ManagerGoogle Analytics 4

GDS / Travel Systems

SabreAmadeusVoyager

Support & CMS Tools

Live ChatCMS PlatformsSlack

Productivity

Microsoft OfficeG Suite

What people say after working with me.

LinkedIn recommendations from managers, teammates, and stakeholders I've supported directly.

Let's build your pipeline.

Open to lead generation, SDR support, and customer-facing roles. Send a message and I'll get back to you directly.